A: 38-45 days depends upon deposit received and shop drawing
Q:What is your MOQ order?
A:We have NO MOQ required, even one meter railing or one set
staircase we aslo can provide.
Q:Do you accept customized design and size?
A:Yes, sure. The design and size all are according to customer
Q:How to install your railings/stair?Is there any difference as
Do you have installers or send installation team to Project site?
A:ACE team know well the staircase/railings installation for
wood,metal,brick&concrete,we can provide you installation
solution or installation guide.And we can send our installation
team to project site if necessary.
Q:What about your packages?
What can you do for me if the goods damaged when i open the
A:We use sealed Plywood with iron pallets which is stronger and
if products are damaged when you received,please send us photos and
we will replace you new one freely.
Q:What will you do if send me wrong orders ?
A:ACE will provide you Shop Drawing for confirm before
production,If send you wrong orders, ACE will send you new one
Q:This is my first time to import staircase&railings , i don't
know how to import?
A:ACE can provide one stop service,we have over 12 years on
exporting ,we can do the importing for you , save your time and
Q:Can you provide samples for quality testing?
A:Yes, the sample is available,but normally clients will be charge
the express cost.
Q:How long is the Quality Guarantee Time and after sales service?
A:ACE will provide 10 years Quality Guarantee,you can call us or
e-mail to us ,we will reply you within 24 hours.
Thanks for being interested in ACE Architectural Products and
service,Welcome to contact ACE team if you need any assistance.