A: 38-45 days depends upon deposit received and shop drawing
Q:What is your MOQ order?
A:We have NO MOQ required, even one meter railing or one set
staircase we aslo can provide.
Q:Do you accept customized design and size?
A:Yes, sure. The design and size all are according to customer
Q:How to install your railings/stair?Is there any difference as
Do you have installers or send installation team to Project site?
A:ACE team know well the staircase/railings installation for
wood,metal,brick&concrete,we can provide you installation
solution or installation guide.And we can send our installation
team to project site if necessary.
Q:What about your packages?
What can you do for me if the goods damaged when i open the
A:We use sealed Plywood with iron pallets which is stronger and
if products are damaged when you received,please send us photos and
we will replace you new one freely.
Q:What will you do if send me wrong orders ?
A:ACE will provide you Shop Drawing for confirm before
production,If send you wrong orders, ACE will send you new one
Q:This is my first time to import staircase&railings , i don't
know how to import?
A:ACE can provide one stop service,we have over 12 years on
exporting ,we can do the importing for you , save your time and
Q:Can you provide samples for quality testing?
A:Yes, the sample is available,but normally clients will be charge
the express cost.
Q:How long is the Quality Guarantee Time and after sales service?
A:ACE will provide 10 years Quality Guarantee,you can call us or
e-mail to us ,we will reply you within 24 hours.
Thanks for being interested in ACE Architectural Products and
service,Welcome to contact ACE team if you need any assistance.
Contact Information :